PuzzleGO: Jigsaw Helper — Support

Contact support.puzzle.go@gmail.com. Include your device model, iOS version, app version and steps to reproduce the issue. Do not send passwords, verification codes, payment-card details or images containing other people's personal information.

Free hints and subscriptions

The first three displayed location hints are free. A single location, multiple candidates or a region each counts as one hint. Reopening the same hint does not count again. Unusable photos, retake guidance, failed analyses and results without a location do not count. An active Three-Month Puzzle Pass is required for the fourth new hint onward. This is a hint allowance, not a time-based subscription trial. Using the allowance does not automatically charge you.

The pass renews every three months until cancelled. Apple displays the localized price and confirms payment before purchase. Manage or cancel in iPhone Settings → Apple Account → Subscriptions. Deleting the app does not cancel a subscription. Cancellation normally leaves access until the paid period ends; a refund or revocation may end entitlement sooner.

Purchase and restore help

Check your connection and the Apple Account used for the purchase, then use Restore Purchases in the app. Restoring checks active entitlement; it does not restore deleted puzzle projects or photos. If a transaction is pending, wait for Apple's result rather than purchasing repeatedly. Request refunds through Apple. Apple handles eligibility and processing. Your mandatory consumer rights are not limited.

Supported puzzles

Use standard printed cardboard puzzles with a complete reference image matching the physical artwork. Solid or very low-texture, highly repetitive, transparent, double-sided, 3D, irregular wooden, metallic or highly reflective puzzles are outside the currently reliable scope. Incomplete or mismatched references, joined pieces and obscured edges may also prevent useful hints. Please do not subscribe for these cases. Hints are not guaranteed answers; check physical fit and never force a piece.

Photos and records

Photos and puzzle records stay on your device; the app does not upload them to us. There is no app account or app-managed cloud sync. Apple device/iCloud backups depend on your settings. Project deletion and clearing placement/usage records are separate controls. Originals in Photos are not deleted. The free-hint count in Keychain may remain after reinstallation.